1. Who We Are

LBG Print Shop is the trading name of Leading Business Group Ltd, a company registered in England and Wales under company number 13359873.

For the purposes of UK data protection law, Leading Business Group Ltd is the data controller responsible for the personal information described in this Privacy Policy.

Website: lbgprintshop.co.uk 

Email: info@lbgprintshop.co.uk 

Telephone: +44 (0)7405 950565 

WhatsApp: +44 (0)7405 199035 

Address: Unit 3, The Gatefold Building, 36 Blyth Road, Hayes, Hillingdon, UB3 1AJ, United Kingdom

LBG Print Shop respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, create an account or purchase our products and services.

This policy applies to individual customers, businesses, schools, organisations and other visitors to our website.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information you provide to us

We may collect:

• Your full name

• Business or organisation name

• Billing and delivery addresses

• Telephone number

• Email address

• VAT number or company registration number, where applicable

• Account login and profile information

• Order details and purchase history

• Wishlist information

• Marketing preferences

• Messages, enquiries, feedback and customer service communications

• Information provided when requesting a quotation

• Reviews or testimonials you submit

• Delivery instructions

Artwork and personalisation information

As a design and printing business, we may receive information contained within the files you send to us, including:

• Photographs and images

• Names and messages for personalised products

• Logos and business information

• Designs and artwork

• School yearbook or leavers’ information

• Documents submitted for printing, copying, scanning or design services

Please only provide personal information about another person when you have their permission or another lawful reason to do so.

Payment information

Payments are processed through third-party payment service providers.

Depending on the payment method available at checkout, this may include card payments, PayPal, Apple Pay, Google Pay or bank transfer.

We normally receive confirmation that a payment has been completed, together with relevant transaction details. We do not generally receive or store your complete payment-card information because this is handled securely by the payment provider.

Information collected automatically

When you visit our website, we may automatically collect:

• Your IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Time spent on the website

• Referring website or source

• Shopping-basket activity

• Cookie identifiers

• General website interaction and performance information

This information may be collected through cookies, Google Tag Manager, Google Analytics 4 and similar technologies, depending on your cookie preferences.

3. How We Use Your Information

We may use your personal information to:

• Process, produce and fulfil your order

• Personalise printed products

• Prepare, check or correct artwork

• Provide graphic design, printing, website or related services

• Deliver your order or arrange collection

• Process payments, refunds and account transactions

• Create and manage customer accounts

• Maintain order histories and wishlists

• Respond to enquiries and quotation requests

• Provide customer service

• Communicate with you about your order

• Resolve complaints, disputes or technical problems

• Prevent fraud, misuse and security incidents

• Improve our website, products and customer experience

• Analyse website traffic and performance

• Send marketing emails, offers and newsletters where permitted

• Maintain business, tax and accounting records

• Establish, exercise or defend legal claims

• Comply with our legal and regulatory responsibilities

We will not use your personal information for a purpose that is incompatible with the reason it was originally collected unless permitted or required by law.

4. Our Legal Bases for Using Your Information

Under the UK General Data Protection Regulation, we must have a lawful basis for using your personal information.

We rely on the following lawful bases:

Contract

We process information when it is necessary to:

• Provide a quotation

• Process and fulfil an order

• Produce personalised products

• Deliver products or services

• Manage your account

• Respond to issues concerning your purchase

Consent

We may rely on your consent for:

• Marketing emails and newsletters

• Certain analytics cookies

• Advertising or marketing cookies

• Other optional website technologies

You may withdraw your consent at any time.

Legitimate interests

We may process information where it is reasonably necessary for our legitimate business interests, including:

• Responding to general business enquiries

• Improving our services

• Understanding website performance

• Protecting our business and website

• Preventing fraud

• Maintaining customer relationships

• Establishing or defending legal claims

We will consider your rights and interests before relying on legitimate interests.

Legal obligation

We may process and retain information when required to comply with:

• Tax and accounting laws

• Company record-keeping requirements

• Consumer protection laws

• Court orders

• Regulatory requirements

• Other legal obligations

5. Marketing Communications

We may send you promotional emails, news, product updates and special offers when:

• You have given us consent; or

• We are otherwise legally permitted to contact you.

You can unsubscribe at any time by:

• Selecting the unsubscribe link in a marketing email; or

• Contacting us at info@lbgprintshop.co.uk.

Unsubscribing from marketing will not prevent us from sending essential communications about an existing quotation, order, payment, delivery or account.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate correctly, provide shopping and account functions, understand website usage and improve our services.

Cookies used on our website may include:

Strictly necessary cookies

These cookies support essential website functions, such as:

• Shopping baskets

• Checkout

• Account login

• Security

• Payment processing

• Remembering cookie choices

These cookies may be used without consent where they are strictly necessary to provide a service requested by you.

Analytics cookies

Analytics technologies help us understand:

• How visitors use our website

• Which pages are visited

• How visitors reached the website

• Website and device performance

• Technical errors or usability problems

We may use Google Analytics 4 and Google Tag Manager for these purposes.

Preference cookies

These cookies may remember choices you have made and help personalise your website experience.

Marketing cookies

Where used, marketing cookies may help us measure advertising performance or provide more relevant promotional content.

Where consent is legally required, non-essential cookies will not be activated until you have provided your consent.

You can accept, reject or manage cookies through our cookie banner or cookie settings tool. You may also control cookies through your browser settings. Disabling certain cookies may affect the operation of the website.

7. How We Share Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted organisations that help us provide our products and services, including:

• Payment service providers

• Banks and card networks

• Delivery companies and couriers

• Printing, production and fulfilment partners

• Website hosting and technical-support providers

• Email and marketing service providers

• Website analytics providers

• Professional advisers, including accountants, insurers and legal advisers

• Fraud-prevention and website-security providers

We only provide these organisations with the information reasonably necessary for them to perform their services.

We may also disclose personal information:

• When required by law

• In response to a valid court order or regulatory request

• To protect our legal rights

• To investigate fraud or misuse

• In connection with a business sale, restructuring or transfer

Service providers processing information on our behalf are required to protect it and use it only for the agreed purpose.

8. International Data Transfers

Some of our website, payment, analytics, hosting or marketing service providers may process personal information outside the United Kingdom.

When personal information is transferred outside the UK, we will take reasonable steps to ensure that appropriate legal protections are in place.

These protections may include:

• Transfers to countries recognised as providing an adequate level of protection

• Approved contractual safeguards

• The UK International Data Transfer Agreement

• An approved UK addendum to international contractual clauses

• Another lawful transfer mechanism

9. How Long We Keep Your Information

We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, including legal, accounting and dispute-resolution requirements.

Typical retention periods may include:

• Order, invoice, payment and accounting records: generally up to six years after the relevant accounting period

• Customer account information: while the account remains active and for a reasonable period afterwards

• Enquiries and quotation information: for as long as reasonably necessary to manage the enquiry and any resulting customer relationship

• Artwork and customer files: for as long as necessary to complete the order, manage possible reprints or resolve disputes

• Marketing information: until you unsubscribe, withdraw consent or we determine that the information is no longer required

• Cookie and analytics information: according to the duration stated in our cookie settings and the relevant provider’s retention controls

Some information may be retained for longer where required by law, where a dispute is ongoing or where it is necessary to establish, exercise or defend a legal claim.

When information is no longer required, we will securely delete or anonymise it where reasonably possible.

10. How We Protect Your Information

We use appropriate technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

These measures may include:

• Password-protected systems

• Restricted access to customer information

• Secure website and hosting services

• Encryption where supported by the relevant system

• Secure payment service providers

• Staff and contractor access controls

• Software and website-security updates

Although we take reasonable precautions, no internet transmission or information-storage system can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Access

Request a copy of the personal information we hold about you.

Rectification

Ask us to correct inaccurate or incomplete personal information.

Erasure

Ask us to delete your personal information where there is no lawful reason for us to continue keeping it.

Restriction

Ask us to restrict how we use your personal information in certain circumstances.

Data portability

Request certain information in a structured, commonly used and machine-readable format.

Objection

Object to processing based on legitimate interests or to the use of your information for direct marketing.

Withdraw consent

Withdraw your consent where we rely on consent to process your information.

Complain

Make a complaint about how we have handled your personal information.

These rights are not absolute and may be subject to legal exceptions. For example, we may need to retain order or invoice information to comply with tax and accounting requirements.

To exercise any of these rights, contact:

Email: info@lbgprintshop.co.uk

We may need to request information to confirm your identity before completing your request.

12. Complaints

Please contact us first if you have concerns about how we have handled your personal information. We will try to investigate and resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK authority responsible for data protection.

13. Children’s Information

Our website is not specifically directed at children.

Where an order involves a child’s name, photograph, school information or personalised product, the information should be provided by a parent, guardian, school or another person with appropriate permission.

We do not knowingly use children’s personal information for direct marketing.

14. Third-Party Websites

Our website may contain links to external websites, social-media platforms or third-party services.

We are not responsible for the privacy practices or content of those external websites. You should review their privacy policies before providing personal information.

15. Automated Decision-Making

We do not currently make decisions that have legal or similarly significant effects on customers using solely automated processing.

16. Applicable Law

This Privacy Policy is governed by applicable UK data protection and privacy legislation, including:

• The UK General Data Protection Regulation

• The Data Protection Act 2018

• The Privacy and Electronic Communications Regulations 2003

• Any amendments or replacement legislation that applies to our activities

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, website, business practices or legal obligations.

The updated version will be published on this page with a revised effective date. Where a change is significant, we may also notify affected customers by email or through a notice on our website.

18. Contact Us

For questions about this Privacy Policy or how we use your personal information, contact:

Leading Business Group Ltd trading as LBG Print Shop 

Unit 3, The Gatefold Building 36 Blyth Road Hayes, Hillingdon UB3 1AJ United Kingdom