Website: https://lbgprintshop.co.uk" target="_new" rel="noopener" data-start="305" data-end="361">https://lbgprintshop.co.uk
Contact Email: info@lbgprintshop.co.uk
Business Address: Unit 3, Gatefold Buildings, 36 Blyth Road, Hayes, Hillingdon, UB3 1AJ, UK
Contact Phone: +44 7405 199 035

LBG Print Shop we values your privacy. This Privacy Policy explains how we collect, use, store, and share personal information from visitors and customers (“you”) on our website. This policy applies to all users, including businesses (B2B) and individual customers (B2C).

1. Information We Collect

We may collect the following information:

Required for orders / accounts:

• Full name

• Business name (if applicable)

• Billing and shipping addresses

• Phone number

• Email address

• VAT number and Company Registration Number (B2B customers)

• Payment details (Amex, Apple Pay, OPay, GPay, Mastercard, Visa, PayPal, bank transfer)

Website tracking & analytics:

• IP address, browser type, and operating system

• GA4 tracking data for website performance and usage

Account features (if you create an account):

• Order history

• Saved wishlists

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill orders

• To manage accounts, wishlists, and order tracking

• To communicate about your account, orders, or inquiries

• To send marketing emails, promotional offers, and newsletters (with your consent)

• To analyse website usage and improve our services (via GA4)

• To comply with legal obligations and accounting requirements

3. Legal Basis for Processing (GDPR)

We process your personal information based on:

• Contract: to fulfill your orders and provide services

• Consent: for marketing emails and newsletters

• Legitimate Interest: for improving our website and services

• Legal Obligation: to comply with UK accounting, tax, and regulatory requirements

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Payment processors for processing transactions (Amex, Apple Pay, OPay, GPay, Mastercard, Visa, PayPal, bank transfer)

• Shipping providers (as required to deliver your orders; typically via carriers such as Royal Mail, DPD, UPS, or DHL)

• Third-party service providers for analytics (GA4), marketing platforms, and website hosting

• Legal authorities when required by law, court order, or to protect the safety of users

5. Cookies

Currently, we do use cookies that track personal information for marketing. GA4 may use anonymous tracking for analytics purposes.

6. Data Retention

We retain personal information for up to 3 years from the last transaction or interaction, after which data is securely deleted or anonymized.

7. Your Rights

Under GDPR, you have the following rights:

1. Access: Request a copy of the personal information we hold about you

2. Rectification: Correct inaccurate or incomplete information

3. Erasure: Request deletion of your personal information (with exceptions for legal obligations)

4. Restriction: Restrict processing of your information

5. Data Portability: Receive your data in a portable format

6. Objection: Object to certain processing, including marketing communications

7. Withdraw Consent: At any time for marketing communications

To exercise your rights, contact us at info@lbgprintshop.co.uk.

8. Security

We implement commercially reasonable technical and organizational measures to protect your information, including:

• Secure storage with access restricted to authorized personnel

• Encryption for sensitive data (e.g., payment information)

• Regular audits of our security practices

While we take precautions, no system is 100% secure, and we cannot guarantee absolute protection against breaches.

9. International Transfers

We primarily operate in the UK. If your data is transferred outside the UK for processing (e.g., payment gateways), we ensure adequate safeguards are in place as required by GDPR.

UK GDPR

Applicable Law
We are committed to protecting your personal information and the rights set out in this Policy reflect your rights under applicable laws.

Applicable laws for the purpose of this Policy means: (a) the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2013; (b) General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) until such time as it might cease to apply in the UK; and (c) to the extent applicable, any legislation ratifying or otherwise adopting the GDPR in the UK, and any applicable associated or supplementary data protection laws or regulations.

We recognize that as an international business, some of our customers are resident in jurisdictions other than England and Wales. In certain circumstances, local laws of these jurisdictions, may by way of their application, afford rights to a customer in respect of the personal data that they provide to us. We anticipate that the rights set out in this Policy also provide you with such protection in relation to your personal information. Please do e-mail our Data Protection Officer at info@lbgprintshop.co.uk to discuss any additional questions you may have.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
For significant changes, we may notify you directly via email if you are a registered customer.

11. Contact

For questions, complaints, or privacy requests, please contact us:

Email: info@lbgprintshop.co.uk
Phone: +44 7405 199 035
Address: Unit 3, Gatefold Buildings, 36 Blyth Road, Hayes, Hillingdon, UB3 1AJ, UK