Shipping Information

At LBG Print Shop, we aim to process and dispatch all orders as quickly as possible.

 

Orders are usually prepared and shipped within 3 working days after the order has been placed, unless you have selected a faster production or shipping option at checkout.

 

Once your order has been dispatched, delivery times will depend on the shipping service selected:

    •UK Orders: Please allow approximately 2–3 working days after dispatch for your order to arrive.

    •International Orders: Delivery times vary depending on the destination, customs processing and the shipping service selected. Please allow additional time for     international deliveries.

 

We primarily ship orders using Royal Mail. However, alternative courier services may be used depending on the size, weight, destination or shipping option selected during checkout.

 

Please note that delivery times are estimates and may be affected by circumstances outside of our control, such as postal delays, customs checks or extreme weather conditions.

Where a tracked shipping service has been selected, tracking details will be provided once your order has been dispatched.

 

For untracked services, delivery updates may not be available.

If you wish to return an item, please contact us first at info@lbgprintshop.co.uk with your order details and reason for the return.

 

Approved returns should be sent to:

 


Unit 3, The Gatefold Buildings
Blyth Road
Hayes
UB3 1AG
United Kingdom

 

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect due to an error on our part.

 

Original shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from the refund amount where applicable.

 

Please note that personalised, customised or made-to-order items cannot usually be returned unless they arrive damaged, faulty, or incorrect.

 

As these products are created specifically for each customer, we recommend checking all details, spelling, sizes and designs carefully before placing your order.

 

Damaged or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us within 7 days of delivery with:

    •Your order number

    •A description of the issue

    •Photographs of the item and packaging (where applicable)

We will review the issue and work with you to provide a suitable solution.

 

Customers outside the UK are responsible for any return shipping costs, customs charges, duties or taxes associated with returning an item.

 

International delivery times and return processing times may vary depending on your location and local postal services.

 

For higher-value returns, we recommend using a tracked shipping service or purchasing shipping insurance, as we cannot guarantee that returned items will reach us.

If you have any questions regarding shipping, returns or refunds, please contact us:

Email: info@lbgprintshop.co.uk

We are always happy to help and ensure your experience with LBG Print Shop is as smooth as possible.